Job Title: Customer Relationship Executive (CRE)

Job Description: We are seeking a dedicated and customer-focused individual to join our team as a Customer Relationship Executive. The successful candidate will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and fostering loyalty. As a CRE, you will serve as a bridge between our customers and the company, addressing inquiries, resolving issues, and providing excellent service.

Key Responsibilities:

• Proactively engage with customers to understand their needs, preferences, and feedback.
• Effectively communicate product/service information, promotions, and company updates to customers.
• Handle customer inquiries, complaints, and issues promptly and professionally. Work towards satisfactory resolutions to maintain positive customer relationships.
• Assist customers in placing orders, tracking shipments, and providing updates on order status.
• Develop a deep understanding of our products/services to provide accurate and relevant information to customers.
• Gather customer feedback to identify areas for improvement and contribute to enhancing overall customer satisfaction.
• Identify opportunities for cross-selling and up-selling additional products or services to meet customer needs.
• Maintain accurate and up-to-date customer records in the CRM system, including interactions, preferences, and purchase history.
• Prepare and maintain documentation related to customer interactions, inquiries, and issue resolutions.
• Implement strategies to enhance customer retention and loyalty through personalized service and relationship-building.
• Collaborate with internal teams, including sales, marketing, and support, to ensure a seamless customer experience.
• Provide insights and feedback to the management team regarding customer trends, preferences, and areas for improvement.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field. Bsc, BCA, Bcom, BBA, Msc, MCA, Mcom, MBA & Btech students can apply.  
• Proven experience in customer service, relationship management, or a similar role.
• Familiarity with CRM software and tools.
• Understanding of the product/service offerings and industry.

If you are passionate about customer satisfaction and possess excellent interpersonal skills, we invite you to join our team as a Customer Relationship Executive. You will play a crucial role in building lasting relationships and contributing to the overall success of our business.